GENERAL TERMS AND CONDITIONS OF SALE
ASKME CONCIERGERIE
Version 1.0
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TITLE I – GENERAL PROVISIONS
ARTICLE 1 – COMPANY IDENTIFICATION
These General Terms and Conditions of Sale (hereinafter the “Terms” or “GTC”) are issued by:
ASKME CONCIERGERIE
A sole proprietorship represented by Mr. Nicolas Hebert.
Registered Office:
15 Square Ronsard
92500 Rueil-Malmaison
France
SIRET (Business Registration No.): 752 277 665 00036
Telephone:
+33 (0)6 13 55 75 49
Email:
Website:
Hereinafter referred to as “ASKME”, “ASKME CONCIERGERIE”, the “Company”, or the “Concierge.”
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ARTICLE 2 – PURPOSE
These General Terms and Conditions govern all contractual relationships between ASKME CONCIERGERIE and its Clients.
They define the respective rights and obligations of the Parties in connection with the provision of premium private concierge services.
These Terms apply to every service supplied by ASKME, whether provided as a one-off assignment or under a membership or subscription plan.
Placing an order or confirming a service constitutes full and unconditional acceptance of these Terms.
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ARTICLE 3 – DEFINITIONS
For the purposes of these Terms, the following definitions shall apply.
Client
Any individual or legal entity requesting services from ASKME CONCIERGERIE.
The Client represents and warrants that they possess full legal capacity to enter into binding contractual obligations.
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Concierge
ASKME CONCIERGERIE acting exclusively as an intermediary, coordinator and facilitator.
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Service Provider
Any third party actually performing the requested service, including but not limited to:
* restaurants;
* beach clubs;
* nightclubs;
* hotels;
* commercial airlines;
* private aviation brokers;
* helicopter operators;
* yacht charter companies;
* villa owners;
* real estate agencies;
* private security companies;
* chauffeur services;
* event organizers;
* ticket providers;
* or any other professional partner.
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Services
Any assignment entrusted to ASKME CONCIERGERIE, including without limitation:
* restaurant reservations;
* beach club reservations;
* nightclub reservations;
* villa rentals;
* chalet rentals;
* yacht charters;
* superyacht charters;
* private aviation;
* helicopter transfers;
* private chauffeurs;
* close protection services;
* ticketing services;
* private events;
* Fashion Week access;
* bespoke travel planning;
* personal shopping;
* lifestyle management;
* and any other concierge-related service.
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Concierge Fees
Amounts charged by ASKME as consideration for its expertise, professional network, research, negotiations, coordination, time and assistance.
Concierge Fees compensate an independent intellectual and organizational service and are separate from the cost of the underlying service supplied by any third-party provider.
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Referring Partner
Any individual or company introducing a Client to ASKME, including without limitation:
* concierge companies;
* family offices;
* personal assistants;
* hotels;
* travel agencies;
* travel designers;
* or business introducers.
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Lifestyle Membership
A contractual subscription granting the Client access to concierge services for a defined period in exchange for a monthly or annual membership fee.
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ARTICLE 4 – SCOPE OF APPLICATION
These Terms apply to every service offered by ASKME without exception.
They prevail over any conflicting document issued by the Client unless expressly agreed otherwise in writing by ASKME.
No waiver or amendment shall be valid unless signed in writing by ASKME.
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ARTICLE 5 – ACCEPTANCE OF THE TERMS
The Client acknowledges having read and accepted these Terms prior to placing any order.
Acceptance may result from, including but not limited to:
* the signature of a quotation;
* payment of any invoice;
* bank transfer;
* secure payment link;
* credit or debit card payment;
* email confirmation;
* SMS;
* WhatsApp message;
* iMessage;
* Signal or Telegram communications;
* online forms;
* or any written confirmation clearly demonstrating the Client’s intention to instruct ASKME.
Such acceptance shall constitute a legally valid electronic signature in accordance with applicable French law.
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ARTICLE 6 – NATURE OF THE SERVICES
ASKME operates exclusively as a premium concierge company.
Unless expressly stated otherwise, ASKME:
* is not the owner of any property offered;
* is not a restaurant operator;
* is not a hotel operator;
* is not a transport company;
* is not an airline;
* is not a yacht operator;
* is not the official seller of tickets;
* is not the organizer of events;
* is not the owner of villas.
ASKME acts solely as an intermediary between the Client and the relevant Service Provider.
The principal contract relating to the requested service is entered into directly between the Client and the relevant Service Provider.
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ARTICLE 7 – BEST EFFORTS OBLIGATION
ASKME is subject solely to a best efforts obligation (“obligation de moyens”) and not to an obligation to achieve any particular result.
ASKME undertakes to use its expertise, network and professional resources to satisfy the Client’s request.
However, ASKME does not guarantee:
* that a reservation will be obtained;
* the availability of any establishment;
* a specific table allocation;
* a particular hotel room;
* a specific yacht;
* the availability of an artist;
* access to an event;
* or ticket confirmation.
The Client acknowledges that many requested services depend exclusively upon decisions made by third-party Service Providers.
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ARTICLE 8 – SERVICES OFFERED
ASKME may provide services including, without limitation:
Lifestyle
* Personal lifestyle management
* Schedule management
* Recommendations
* Tailor-made assistance
Restaurants
* Fine dining reservations
* Michelin-starred restaurants
* Exclusive dining experiences
* Confidential venues
Beach Clubs
* Restaurant reservations
* Sunbeds
* Cabanas
* VIP coordination
Nightclubs
* VIP tables
* Bottle service
* VIP access management
Ticketing
* Concerts
* Sporting events
* Fashion Week
* Galas
* Opera
* Shows
* VIP experiences
Villas & Chalets
* Property sourcing
* Negotiation
* Booking
* Stay coordination
Yachts
* Yacht sourcing
* Charter negotiations
* Booking
* Concierge management
Private Aviation
* Private jets
* Premium commercial flights
* Helicopter transfers
Chauffeur Services
* Airport transfers
* Hourly disposal
* Long-distance transportation
Private Security
* Close protection
* Executive protection
* Security personnel
Events
* Event planning
* Coordination
* Bespoke experiences
The above list is non-exhaustive.
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ARTICLE 9 – À LA CARTE CONCIERGE SERVICES
Clients may instruct ASKME on a one-off basis for individual assignments.
Each request shall be subject to:
* an assessment;
* acceptance by ASKME;
* and a quotation or pricing proposal.
Each assignment constitutes an independent contract.
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ARTICLE 10 – LIFESTYLE MEMBERSHIPS
ASKME also offers Lifestyle Memberships for both private individuals and corporate clients.
Membership grants access to personalized concierge services according to the selected membership plan.
The services included within each membership are specified in the relevant commercial offer.
Unless expressly agreed otherwise, membership does not guarantee the availability of any Service Provider.
All charges invoiced by third-party Service Providers remain the sole responsibility of the Client.
Membership fees exclusively compensate ASKME for its availability, coordination, advisory services, research, organization and concierge assistance.
The duration, renewal, suspension and termination of memberships shall be governed by the applicable Membership Agreement or Special Terms.
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ARTICLE 11 – ORDERS
Every request submitted to ASKME shall be reviewed individually.
ASKME reserves the right to accept or refuse any assignment at its sole discretion without being required to justify its decision.
A booking shall become binding only after:
* written confirmation by ASKME;
* acceptance by the Client;
* receipt of any required payment.
No services shall commence before payment requirements have been satisfied.
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ARTICLE 12 – PRICING
Prices are communicated before confirmation of the requested service.
Fees may be calculated:
* as a fixed fee;
* on an hourly basis;
* on a daily basis;
* per assignment;
* or under a membership plan.
Quoted prices remain subject to change until final confirmation by the relevant Service Provider.
ASKME shall not be responsible for any price adjustments imposed by third-party Service Providers.
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ARTICLE 13 – CONCIERGE FEES
Concierge Fees charged by ASKME compensate, among other things:
* research;
* sourcing;
* professional networking;
* negotiations;
* communications with partners;
* coordination;
* booking management;
* confirmations;
* client assistance.
Concierge Fees are entirely independent from:
* the price paid to the Service Provider;
* commissions received by ASKME;
* third-party charges.
Unless otherwise agreed in writing, Concierge Fees become fully earned as soon as ASKME begins carrying out work on behalf of the Client.
They are non-refundable and non-cancellable, even if the Client subsequently cancels the requested service or if the relevant Service Provider applies a different refund policy.
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ARTICLE 14 – PAYMENT TERMS
ASKME may require:
* full payment;
* a deposit;
* or any security deemed appropriate before commencing its services.
Payments may be made by:
* bank transfer;
* credit or debit card;
* secure payment link;
* or any other payment method accepted by ASKME.
Any late payment entitles ASKME to suspend performance of the requested services without liability.
In the event of non-payment, ASKME also reserves the right to cancel any unconfirmed booking and refuse any future assignment until all outstanding amounts have been paid in full.
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TITLE II – SPECIFIC TERMS APPLICABLE TO CONCIERGE SERVICES
ARTICLE 15 – RESTAURANT RESERVATIONS
15.1 Scope
ASKME acts exclusively as an intermediary between the Client and the relevant restaurant.
ASKME shall use its best efforts to secure the requested reservation but does not guarantee that a reservation will be obtained.
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15.2 Reservation Time
The Client agrees to arrive at the restaurant at the confirmed reservation time.
Late arrival may result in:
* cancellation of the reservation;
* loss of the table;
* reduction of the allocated dining time;
* additional charges.
Such decisions are made exclusively by the restaurant and remain outside ASKME’s control.
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15.3 Dress Code
The Client is solely responsible for complying with the restaurant’s dress code.
Any refusal of entry due to inappropriate attire, inappropriate behaviour, intoxication or failure to comply with the establishment’s internal rules shall not give rise to any liability on the part of ASKME.
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15.4 Number of Guests
Any request to modify the number of guests remains subject to the restaurant’s prior approval.
ASKME cannot guarantee that such modification will be accepted.
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15.5 No-Show
In the event that the Client fails to attend the reservation, the restaurant’s cancellation and no-show policy shall apply.
Any penalties charged by the restaurant shall be borne exclusively by the Client.
ASKME’s Concierge Fees shall remain fully earned and non-refundable.
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ARTICLE 16 – BEACH CLUB RESERVATIONS
Beach Clubs operate under their own commercial policies.
The Client acknowledges that a Beach Club may require, among other things:
* a minimum spend;
* a security deposit;
* advance payment;
* cancellation fees;
* a latest arrival time.
ASKME neither determines nor controls these conditions.
By confirming the reservation, the Client agrees to comply with all applicable Beach Club policies.
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16.1 Weather Conditions
Reservations remain subject to the Beach Club’s operational decisions.
Rain, wind, sea conditions, administrative closure or any decision taken by the Beach Club management shall not engage ASKME’s liability.
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16.2 Change of Location
The Beach Club may change at any time:
* the assigned table;
* the sunbed;
* the cabana;
* the seating location.
ASKME cannot guarantee any specific location.
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16.3 Right of Admission
Beach Clubs reserve the right to refuse admission at their sole discretion.
Any refusal of entry shall not entitle the Client to reimbursement of ASKME’s Concierge Fees.
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ARTICLE 17 – NIGHTCLUB RESERVATIONS
ASKME exclusively facilitates reservations and communications with nightclubs.
Admission remains entirely subject to the venue’s discretion.
Nightclubs may refuse entry for reasons including but not limited to:
* venue capacity;
* dress code;
* inappropriate conduct;
* intoxication;
* security considerations;
* management’s discretionary decision.
ASKME shall not be held liable for any such refusal.
Concierge Fees remain fully payable and non-refundable.
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ARTICLE 18 – TICKETING SERVICES
18.1 Nature of the Service
ASKME acts solely as an intermediary.
Tickets may be sourced from:
* official organizers;
* authorized distributors;
* professional partners;
* authorized secondary market suppliers where legally permitted.
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18.2 Face Value
The Client acknowledges that the purchase price may exceed the ticket’s face value.
Such difference may reflect:
* market conditions;
* event scarcity;
* sourcing costs;
* concierge research;
* service fees.
The Client expressly accepts such pricing prior to payment.
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18.3 Availability
Ticket availability remains subject to confirmation.
ASKME does not guarantee the availability of any event or ticket category.
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18.4 Event Changes
In the event of:
* cancellation;
* postponement;
* venue change;
* date change;
* programme modification;
* performer substitution;
the applicable policies of the organizer or official ticket seller shall exclusively govern the Client’s rights.
ASKME shall bear no responsibility for such decisions.
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18.5 Electronic Tickets
The Client is solely responsible for:
* providing a valid email address;
* providing a valid telephone number;
* safeguarding electronic tickets;
* safeguarding QR codes;
* any fraudulent or unauthorized use after delivery.
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18.6 Loss or Theft
ASKME shall not be liable for:
* lost tickets;
* stolen tickets;
* destroyed tickets;
* duplicated tickets;
* misuse occurring after delivery.
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18.7 Refund Policy
ASKME’s Concierge Fees remain non-refundable.
Any refund relating to the ticket itself shall be governed exclusively by the applicable policies of the organizer or ticket issuer.
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ARTICLE 19 – PRIVATE EVENTS
Where ASKME coordinates a private event, it acts solely as the logistical coordinator.
All services are performed by independent third-party providers.
Accordingly, ASKME shall not be liable for:
* technical failures;
* artist cancellations;
* delays;
* interruptions;
* administrative decisions;
* venue closures;
* failures attributable to third-party providers.
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ARTICLE 20 – FASHION WEEK, RUNWAY SHOWS AND EXCLUSIVE EVENTS
Invitations, accreditations and admissions remain entirely subject to the decisions of:
* fashion houses;
* agencies;
* producers;
* event organizers.
Even after preliminary confirmation, admission may be withdrawn without prior notice.
ASKME shall not be liable for any such decision.
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ARTICLE 21 – URGENT REQUESTS
Assignments requiring immediate handling outside normal operational timeframes may be subject to additional Concierge Fees.
The applicable fee shall be communicated to the Client before any work begins.
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ARTICLE 22 – CANCELLATION BY THE CLIENT
The Client may request cancellation of an assignment.
However, the following shall remain fully payable:
* research already performed;
* sourcing activities;
* negotiations carried out;
* confirmed reservations;
* expenses incurred;
* Concierge Fees.
Cancellation of the underlying service shall not automatically entitle the Client to cancellation or reimbursement of ASKME’s Concierge Fees.
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ARTICLE 23 – CANCELLATION BY A SERVICE PROVIDER
Where a Service Provider:
* cancels;
* postpones;
* modifies;
* refuses;
* or otherwise changes a service,
ASKME shall use reasonable efforts to inform the Client as soon as practicable.
Any refund shall be governed exclusively by the contractual terms of the relevant Service Provider.
ASKME shall have no obligation to compensate the Client for such decisions.
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ARTICLE 24 – FORCE MAJEURE AFFECTING A SERVICE
The following events may, without limitation, constitute circumstances beyond ASKME’s reasonable control:
* adverse weather conditions;
* pandemics;
* labour disputes;
* strikes;
* war;
* terrorist threats;
* governmental decisions;
* administrative closures;
* natural disasters;
* major IT failures;
* technical failures affecting the Service Provider.
Where such circumstances prevent the performance of the requested service, ASKME shall not incur any liability.
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ARTICLE 25 – SERVICE PROVIDERS’ TERMS AND CONDITIONS
The Client acknowledges that each Service Provider maintains its own contractual terms and conditions.
By confirming a reservation arranged by ASKME, the Client also agrees to be bound by the applicable terms of the relevant Service Provider.
Where a conflict exists between these Terms and the Service Provider’s contractual conditions regarding the actual performance of the service—including cancellation policies, refunds, modifications, admission requirements, deposits, minimum spend obligations, operating hours or safety rules—the Service Provider’s terms shall prevail in respect of those matters.
These Terms shall nevertheless continue to govern the contractual relationship between the Client and ASKME, particularly with respect to Concierge Fees, service charges and ASKME’s own contractual obligations.
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TITLE III – PREMIUM SERVICES
ARTICLE 26 – VILLA, CHALET AND LUXURY PROPERTY RENTALS
26.1 Scope of Services
ASKME acts solely as an intermediary between the Client and the property owner, property manager, real estate agency or any authorized representative offering the property for rent.
ASKME is never the owner, landlord, property manager or operator of the property.
The rental agreement is entered into directly between the Client and the relevant Service Provider.
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26.2 Availability
Any availability communicated by ASKME is provided for information purposes only until final written confirmation is received from the property owner or its representative.
ASKME shall not be liable for any change in availability prior to such confirmation.
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26.3 Security Deposit
The Client acknowledges that the rental may require:
* a security deposit;
* a bank guarantee;
* a credit card pre-authorisation;
* or any other security requested by the Service Provider.
Such amounts are managed exclusively by the Service Provider.
Unless expressly agreed in writing, ASKME does not collect or hold security deposits.
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26.4 Property Damage
The Client shall remain solely responsible for:
* any damage to the property;
* loss of furnishings;
* theft;
* damage to equipment;
* damage caused by guests.
Any deduction from the security deposit shall be determined exclusively by the Service Provider.
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26.5 Occupancy
The Client undertakes to comply with:
* the maximum occupancy limit;
* neighbourhood rules;
* quiet hours;
* condominium regulations where applicable;
* the owner’s specific requirements.
Private parties, receptions or events may only be organised where expressly authorised by the property owner.
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26.6 Cancellation
Cancellation policies are governed exclusively by the rental agreement concluded with the relevant Service Provider.
ASKME’s Concierge Fees become fully earned once work on the assignment has commenced.
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ARTICLE 27 – YACHTS AND SUPERYACHT CHARTERS
27.1 Scope
ASKME acts solely as an intermediary between the Client and:
* the yacht owner;
* the yacht broker;
* the charter company;
* the yacht management company.
ASKME is neither the owner nor the operator of any vessel.
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27.2 Captain’s Authority
The yacht’s captain retains sole authority over:
* navigation;
* itinerary;
* safety decisions;
* ports of call;
* modifications to the voyage.
All such decisions are final and binding.
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27.3 Weather Conditions
The Client acknowledges that weather conditions may require:
* changes to the itinerary;
* changes to departure or arrival times;
* cancellation of scheduled stops;
* cancellation of the charter.
Such decisions fall exclusively within the captain’s authority.
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27.4 Advance Provisioning Allowance (APA)
Where an Advance Provisioning Allowance (APA) applies, it shall be administered exclusively by the yacht management company.
ASKME accepts no responsibility for:
* the calculation of the APA;
* its administration;
* expenditure of APA funds;
* the final reconciliation.
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27.5 Fuel Costs
Fuel costs may vary depending on:
* the agreed itinerary;
* cruising speed;
* actual fuel consumption;
* weather and sea conditions.
Unless expressly included in the charter agreement, such costs remain the Client’s responsibility.
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27.6 Liability
ASKME shall not be liable for:
* mechanical failure;
* delays;
* breakdowns;
* navigational decisions;
* replacement of the yacht;
* replacement of crew members.
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ARTICLE 28 – PRIVATE AVIATION
28.1 Scope
ASKME acts solely as an intermediary between the Client and the relevant air carrier or aviation broker.
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28.2 Aircraft Availability
Flight schedules, aircraft types and flight crews may be changed by the operator.
ASKME does not guarantee:
* any specific aircraft model;
* any specific aircraft registration;
* any particular flight crew.
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28.3 Travel Documentation
The Client is solely responsible for ensuring compliance with all travel requirements, including:
* passports;
* visas;
* entry permits;
* customs requirements;
* health documentation.
Any refusal to board arising from incomplete or invalid documentation shall remain entirely the Client’s responsibility.
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28.4 Baggage
The Client agrees to comply with all baggage limitations imposed by the air carrier.
ASKME shall not be liable for boarding refusals resulting from excess or non-compliant baggage.
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ARTICLE 29 – HELICOPTER SERVICES
Helicopter transfers remain subject to:
* aviation authority approvals;
* weather conditions;
* pilot decisions;
* applicable aviation regulations.
Any cancellation or delay made for safety reasons shall not give rise to liability on the part of ASKME.
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ARTICLE 30 – PRIVATE CHAUFFEUR SERVICES
ASKME acts solely as an intermediary between the Client and independent transport providers.
The Client acknowledges that additional charges may apply, including:
* overtime;
* waiting time;
* motorway tolls;
* parking fees;
* exceptional cleaning charges;
* damage to the vehicle.
Such charges remain the sole responsibility of the Client.
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ARTICLE 31 – PRIVATE SECURITY SERVICES
ASKME selects professional security providers with due care.
ASKME does not itself provide security services.
All security personnel remain under the exclusive authority, supervision and responsibility of their respective employer.
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ARTICLE 32 – PERSONAL SHOPPING
The Client acknowledges that:
* product availability may change without notice;
* stock levels fluctuate continuously;
* retail prices may be modified by suppliers.
ASKME does not guarantee the availability of any specific product.
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ARTICLE 33 – BESPOKE TRAVEL SERVICES
Where ASKME coordinates multiple services within a single itinerary—including transportation, accommodation, restaurants, leisure activities and events—each service remains independently provided by the relevant Service Provider.
Unless mandatory law provides otherwise, ASKME acts solely as coordinator and intermediary.
The contractual terms of each Service Provider shall apply to the relevant service.
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ARTICLE 34 – BESPOKE VIP SERVICES
Certain services offered by ASKME are highly personalised and exclusive in nature.
Accordingly, quotations, confirmations, deadlines, pricing structures and execution terms may be specifically adapted to each assignment.
The Client acknowledges that such services require confidential research, access to ASKME’s professional network and substantial organisational work.
The corresponding Concierge Fees become fully earned once such work has commenced.
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ARTICLE 35 – THIRD-PARTY SERVICES
ASKME carefully selects its partners.
However, ASKME does not guarantee:
* the quality of services performed by third parties;
* punctuality;
* staff behaviour;
* commercial decisions made by Service Providers.
Any complaint relating to the actual execution of a service should be addressed directly to the relevant Service Provider, without prejudice to any rights the Client may have against ASKME regarding ASKME’s own contractual obligations.
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ARTICLE 36 – CLAIMS
Any complaint concerning a service must be submitted in writing to ASKME within seven (7) calendar days following completion of the service, or the date on which the service should have been performed.
The complaint must include sufficient details together with any supporting documentation.
Failure to comply with this procedure may render the claim inadmissible, subject to any mandatory provisions of applicable law.
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TITLE IV – LIABILITY, PROTECTION OF ASKME & LEGAL PROVISIONS
ARTICLE 37 – CLIENT’S GENERAL OBLIGATIONS
The Client agrees to cooperate with ASKME in good faith throughout the performance of the requested services.
In particular, the Client undertakes to:
* provide accurate, complete and up-to-date information;
* respond within a timeframe compatible with the performance of the services;
* provide any documents or supporting information required;
* comply with the terms and conditions imposed by the relevant Service Providers;
* behave respectfully towards ASKME’s personnel and all Service Providers.
ASKME shall not be liable for any consequences arising from inaccurate, incomplete or misleading information supplied by the Client.
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ARTICLE 38 – BEST EFFORTS OBLIGATION
ASKME is subject exclusively to a best efforts obligation.
ASKME undertakes to use its professional expertise, network, resources and partners in order to satisfy the Client’s request.
ASKME does not undertake any obligation to achieve a specific result.
Accordingly, ASKME shall not incur liability solely because the Client’s desired outcome has not been achieved.
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ARTICLE 39 – LIMITATION OF LIABILITY
Subject to mandatory provisions of applicable law, ASKME’s liability shall be strictly limited to direct damages resulting solely from proven fault attributable to ASKME.
Under no circumstances shall ASKME be liable for any indirect, incidental, consequential or special damages, including but not limited to:
* loss of revenue;
* loss of business;
* loss of clients;
* loss of opportunity;
* loss of profits;
* reputational damage;
* commercial losses;
* moral damages;
* loss of enjoyment;
* expenses incurred with third parties.
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ARTICLE 40 – LIMITATION OF COMPENSATION
Subject to mandatory legal provisions, any compensation payable by ASKME shall in all circumstances be limited to the amount of Concierge Fees actually received by ASKME in connection with the relevant assignment.
Under no circumstances shall ASKME be required to reimburse the cost of services supplied by any Service Provider unless such reimbursement is expressly required under mandatory applicable law.
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ARTICLE 41 – LIABILITY OF SERVICE PROVIDERS
The Client acknowledges that each Service Provider operates independently.
Accordingly, ASKME shall not be liable for:
* delays;
* cancellations;
* closures;
* refusal of admission;
* overbooking;
* accidents;
* food poisoning;
* property damage;
* personal injury;
* theft;
* technical failures;
* booking errors attributable to a Service Provider.
Any complaint relating to the actual performance of a service must be addressed directly to the relevant Service Provider.
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ARTICLE 42 – FORCE MAJEURE
Neither Party shall be liable for any failure or delay in performing its obligations where such failure results from an event of force majeure within the meaning of Article 1218 of the French Civil Code.
Events that may constitute force majeure include, without limitation:
* natural disasters;
* fire;
* flooding;
* pandemics;
* epidemics;
* war;
* armed conflict;
* terrorist attacks;
* terrorist threats;
* riots;
* civil unrest;
* strikes;
* widespread telecommunications failures;
* major cyberattacks;
* governmental decisions;
* administrative closures;
* travel restrictions;
* exceptional weather conditions.
The affected obligations shall be suspended for the duration of the force majeure event.
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ARTICLE 43 – CONFIDENTIALITY
ASKME places the utmost importance on the confidentiality of its Clients.
All information disclosed during the performance of the services shall be treated as strictly confidential.
ASKME undertakes not to disclose any information relating to:
* the Client’s identity;
* lifestyle;
* travel arrangements;
* reservations;
* personal preferences;
* contact details;
* financial information;
* personal data.
This confidentiality obligation shall survive termination of the contractual relationship unless disclosure is required by law.
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ARTICLE 44 – PERSONAL DATA
Personal data shall be processed in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and all applicable French data protection legislation.
Personal data shall be collected solely for the purposes of:
* providing the requested services;
* managing the client relationship;
* invoicing;
* compliance with legal and regulatory obligations.
The Client has the right to access, rectify, erase, restrict, object to and request portability of personal data, in accordance with applicable legislation.
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ARTICLE 45 – ANTI-FRAUD POLICY
ASKME reserves the right to refuse any assignment whenever it reasonably believes that:
* the Client’s identity cannot be verified;
* funds appear suspicious;
* payment appears fraudulent;
* documents appear falsified;
* identity theft is suspected;
* the transaction may violate applicable laws or regulations.
ASKME may request any supporting documentation it considers necessary before commencing the requested services.
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ARTICLE 46 – CHARGEBACKS AND PAYMENT DISPUTES
Where the Client initiates an unjustified chargeback or payment dispute with a bank, payment provider or card issuer after ASKME has performed its contractual obligations, ASKME may:
* immediately suspend all services;
* declare all outstanding amounts immediately due and payable;
* recover reasonable costs incurred in handling the dispute;
* initiate any legal proceedings it deems appropriate.
The Client shall remain liable for all Concierge Fees relating to services already performed.
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ARTICLE 47 – INTERNATIONAL SANCTIONS AND COMPLIANCE
ASKME reserves the right to refuse any assignment that could violate:
* international sanctions;
* anti-money laundering regulations;
* counter-terrorism financing laws;
* anti-corruption legislation.
The Client represents and warrants that all funds used to pay for the requested services originate from lawful activities.
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ARTICLE 48 – NON-CIRCUMVENTION AND PROTECTION OF ASKME’S NETWORK
The Client acknowledges that the partners, suppliers, venues and Service Providers introduced by ASKME constitute an essential part of ASKME’s know-how, goodwill and business network.
Unless expressly authorised in writing by ASKME, the Client agrees that, for a period of twenty-four (24) months following completion of the most recent assignment, the Client shall not knowingly bypass ASKME in order to contract directly with any partner, supplier or Service Provider first introduced by ASKME where such introduction gave rise to the commercial relationship.
In the event of a breach of this provision, ASKME shall be entitled to seek compensation for the actual loss suffered, together with any other remedies available under applicable law.
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ARTICLE 49 – INTELLECTUAL PROPERTY
All quotations, proposals, itineraries, recommendations, venue selections, presentations, commercial documents and all other materials prepared by ASKME remain its exclusive intellectual property.
Such materials may not be reproduced, distributed, disclosed, commercialised or communicated to any third party without ASKME’s prior written consent.
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ARTICLE 50 – TERMINATION
ASKME may suspend or terminate any assignment without prejudice to amounts already due, including where:
* payment has not been received;
* fraud is suspected;
* the Client behaves abusively, offensively or threatens personnel;
* the Client requests unlawful services;
* the Client breaches these Terms.
Concierge Fees relating to work already carried out shall remain fully payable.
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ARTICLE 51 – CONSUMER MEDIATION
Where the Client qualifies as a consumer under French consumer law and a dispute remains unresolved, the Client may refer the matter, free of charge, to an authorised consumer mediation body in accordance with Articles L.611-1 et seq. of the French Consumer Code.
The relevant mediator’s contact details shall be communicated in accordance with applicable legal requirements.
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ARTICLE 52 – GOVERNING LAW
These General Terms and Conditions shall be governed by and construed in accordance with the laws of France.
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ARTICLE 53 – JURISDICTION
Subject to any mandatory legal provisions to the contrary, any dispute relating to the formation, interpretation, performance or termination of these Terms shall fall within the jurisdiction of the competent French courts.
Where legally permissible and both Parties act in the course of business, exclusive jurisdiction shall be vested in the courts within the jurisdiction of the Paris Court of Appeal.
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ARTICLE 54 – SEVERABILITY
Should any provision of these Terms be declared invalid, unenforceable or ineffective, the remaining provisions shall remain in full force and effect.
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ARTICLE 55 – AMENDMENTS
ASKME reserves the right to amend these General Terms and Conditions at any time.
Any revised version shall apply only to services booked after its effective date.
Services already confirmed shall remain governed by the version of the Terms accepted by the Client at the time of booking, unless otherwise agreed in writing.
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ARTICLE 56 – GOVERNING LANGUAGE
These General Terms and Conditions are originally drafted in the French language.
An English version may be provided for convenience only.
In the event of any inconsistency or conflict between language versions, the French version shall prevail unless otherwise expressly agreed in writing.
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